What were Jan's experiences with her solar power company when her system failed?

Have you ever been given the bum's rush on a warranty claim? You are not alone. This is an all too common experience for many people, and it can be distressing and frustrating. One person, a self-funded retiree, had to let their case go after 18 months of no satisfaction. This experience caused their blood pressure to rise and left them feeling angry and helpless.

The best way to avoid this situation is to check all quotes carefully, ask questions, and get everything in writing. Make sure you know what type of panels and inverter you're getting and hold the installer accountable. It's also recommended to choose a local installer and research the company online to get a good idea of what to expect. By taking these steps, you can avoid being taken advantage of and ensure that you get the quality system that you paid for.

I was given the bum's rush on the last warranty claim. They didn't want to proceed in a hurry. It took 18 months and I still got no satisfaction. And anything that I had a relevant point to bring up, they just ignored. They didn't answer it. They just pretended I didn't say anything. And then went back to their old spiel. It was distressing. My blood pressure went up. I was not well. I'm a self-funded retiree, so I can't afford a lawyer. And I had to let it go. Not happy about it, but I had to let it go. I think their whole modus operandi is to keep me running around long enough until I just got too tired, which is exactly what happened, which what makes me very angry that I did cave. I felt I had a valid case, but I didn't have the money to follow it up. And I think they knew that.

I'd say to check all the quotes very carefully. Anything you don't understand, ask. Make sure it's in writing as in the what type of panels you're getting, what type of inverter you're getting, and make sure that's what you get when it arrives. Well, first of all, I'd say go for a local installer because they can't run away if there's a problem. Go through a better quality system that you know of. And you can only find that out by researching on the internet, asking questions, hounding people who've already got systems, and how they found it, hounding other people about their service from the company that's provided the panels in the inverter. So you've got a good idea of what you can expect.