Why is it important to avoid low quality solar power systems with poor warranties?

Homeowners are looking for a trustworthy solar installation company that can offer quality products and excellent customer support. Our discerning customers understand the value proposition of good quality systems compared to subpar solar installations. Many cowboy companies are installing solar that is not suitable for the Australian weather conditions, leaving customers stranded when issues arise.

Our customers are usually long-term investors who are willing to make an investment in quality products with long-term warranties. We provide a 25-year warranty on our panels, a 10-year warranty on our micro-inverters, and a 10-year warranty on our installations. While customers expect a good warranty, our premium quality products have negligible issues, and we pride ourselves on providing exceptional customer support.

So homeowners are looking to partner with a reputable company that does an excellent installation, is going to be there in the longterm if ever required, and is going to be putting in good quality products and providing backup customer support. We find with our customers, and that's the customers that we deal with, they are discerning customers. They understand the benefits and the value proposition of good quality systems, as opposed to what we call crap solar. There is unfortunately, a lot of that in the industry. And many cowboys are putting in solar that is not really suitable for the Australian conditions, or they're putting it in and then they're not there to deal with any issues.

Our customers are usually customers who are going to be there for the long term. They're prepared to make an investment and they want that investment to be a long-term investment. So they're looking for good warranties. Without a doubt, the importance of choosing quality has been seen by the departure from the industry of players who do big flashy marketing exercises, put in cheap product, and then are no longer there to service their warranties. We have many of those customers coming to us looking to rectify the problems. So I think the consumers are starting to become more and more aware of those particular types of operations out there, and are conscious that they want to choose quality. So they're looking for good warranties.